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Information Technology Resources

The Office of Information Technology is here to help you with your IT needs. Please contact us if you need assistance with your Warrior OneCard, Warrior Mail account, myWLC access, wifi troubleshooting, or other technology issues. You can reach the Help Desk at 414.443.8911 or by email. Our hours are Monday-Thursday from 7 a.m. to 9 p.m. and Friday from 7 a.m. to 5 p.m.

WARRIOR MAIL INFORMATION

WARRIOR ONECARD INFORMATION

  • STUDENT RESOURCES: CAMPUS COMPUTERS

    Two computer labs are available to students in the Schwan Library. Additional curricular labs throughout campus include the music lab in the Center for Arts and Performance, math and computer science labs in Generac Hall, and a number of laptop carts for on-demand instructional computing. Although both resident and commuting students have access to these labs, many students prefer to have their own computer to accommodate their personal study habits. 

    COMPUTER DISCOUNTS

    • WLC has a discount with Dell (Dell Member Purchase Program; Member ID: US29313411). We aren't recommending that you purchase a Dell, but you can use the Dell site as a starting point to compare costs. The best advice is to go to a store that sells laptops and literally handle the demos. Find what you like regarding laptop size and weight. You can compare it with the Dell site to be sure you aren't being overcharged. 
    • Apple offers small education/student discounts on Mac devices (Apple Education Store).
    • Reduced cost Microsoft, Adobe, and other software products are available to all faculty, staff, and students through an arrangement with JourneyEd. Visit the JourneyEd website and select Wisconsin Lutheran College from the drop-down list at the bottom to start the process.

    COMPUTER RECOMMENDATIONS

    Typically most new computers have sufficient power and storage for college students. You will need Microsoft Office 365, which is free through WLC; see information below. 

    Generally these are good options for student computers:

    • HARD DRIVE: Solid State Drives (SSD) are faster and are quickly replacing the standard hard drive.   
      • MINIMUM recommended size for a hard drive is 128GB. Anything less than that and you risk running out of space for storage and to run updates (Windows needs 8GB free for updates). 
      • The typical hard drive now is a 250GB SSD, though some people prefer 500GB to 1TB depending on how many photo and video files you plan to save.
      • If you purchase a 250GB SSD, you can always save files to online applications (OneDrive, Dropbox, Google Drive, etc.) or external hard drives for additional storage.
    • RAM: 4GB to 16GB; 8GB is the standard; you can add more RAM later on most models.
    • MICROSOFT OFFICE 365: Microsoft Office is standard across most platforms and runs on all Windows and iOS enabled devices. As long as you are enrolled at WLC, you can take advantage of up to five free downloads of Microsoft Office for your personal devices. This includes the newest version of Word, Excel, PowerPoint, etc., and is part of your WLC email account, which is on Office 365.
    • Wireless access and Bluetooth are standard in all laptops. Windows 10 is standard as well. 
    • ACCESSORIES: Students must supply their own network cables to connect to ethernet. We recommend that students have a surge protector on all computers used in campus housing. Inexpensive surge protectors ($20-$30) are available at most retail stores. For greater protection, consider purchasing an APC Back-UPS unit (starting at approximately $50). 

    • Availability of software in certain disciplines often determines what kind of computer will best meet a student's needs. Most academic programs at WLC use Windows-based PCs. However, Fine Arts and Music majors tend to use Mac computers. Wisconsin Lutheran College fully supports both environments.
    • We recommend that you stay away from Chromebooks. They do not necessarily support Microsoft Office and are not compatible with some of the software you might need to use while on campus.
    • For students interested in pursuing nursing, Chromebooks, iPads, and tablets are not compatible with software that is required in nursing classes.

    EMAIL ACCOUNTS

    Email accounts are provided for all Wisconsin Lutheran College students. Students should check their college email regularly. Failure to check one's email account does not excuse the lack of knowledge regarding information in the email. 

    Your username is public information but your password is private and confidential.

    For information on WLC email or to reset your password, visit the Warrior Mail page.

    INTERNET ACCESS

    All students living in the residence halls have ethernet connections available in their rooms. All adjacent apartment buildings have direct network connections like in the residence halls. Outlying apartment buildings have wireless connections or are provided other means of internet access. Students have full and complete internet access for email, web, chat, and other web-based services and software. Secure wireless access exists in the residence halls and academic buildings.

    MICROSOFT OFFICE 365

    Microsoft Office 365 is available free to students and contains Word, Excel, PowerPoint, Teams, and OneNote. The pdf walks you through installation instructions. 

    MOBILE PRINTING

    Mobile printing allows you to print on campus from a personal computer or device. 

    1. Compose an email from your WLC email account to mobileprint@wlc.edu.
    2. Attach your document (PDF format preferred).
    3. Swipe your Warrior OneCard at a WLC printer.
    4. Select document and press options to set: Duplex (print double sided); Color or B/W
    5. Press Print.

  • GENERAL RESOURCES: CHANGE YOUR JENZABAR EX PASSWORD

    If you have Jenzabar EX installed on your computer, you may change your EX Password while logged onto your module.  Select Tools, then Change User Password.  Follow the prompts.

    CHANGE YOUR myWLC PASSWORD

    1. Log in with your current password.
    2. Click your profile picture at the top right of the page and click My Profile & Settings
    3. Click Password & Privacy.
    4. Click the drop-down arrow to the right of Change Password.
    5. Enter your old password and your new password in the appropriate boxes.
    6. Click Save.

    This password change affects ONLY your my.wlc.edu and moodle.wlc.edu access. 


    When you forget your myWLC password, a new one is generated for you and sent to your email address; at that point, the old one will no longer work. To ensure that only you can have a new password sent to your email address, you first must have set up a personal security question and answer. A new password will not be generated without your answer being supplied first.

    RESET YOUR myWLC PASSWORD PDF

    1. Go to https://my.wlc.edu/ics. On the home screen, enter your Warrior ID number into the username box and click I forgot my password.
    2. Make sure it displays the correct ID number, then answer your previously set, personal security question. Click Send new password.
    3. Check your WLC email account for the temporary password.
    4. Log into your account using that password and go to the My Profile & Settings page (accessed by clicking your profile picture at the top right corner of the page).
    5. Click Password & Privacy on the left side of the page and click the drop-down arrow to the right of Change Password.
    6. Fill out the required fields and click Save to confirm your new password.

    VOICEMAIL ACCESS INFORMATION

    Getting Messages On Campus

    • Dial 8888 from your phone.
    • Enter your passcode when prompted.
    • A message will play telling you what unplayed or played messages you have.
    • When you are done, press 9 to exit.
    • Hang up.

    Getting Messages Off Campus

    • Dial your phone number.
    • When your voicemail picks up, press * and your passcode.
    • A message will play telling you what unplayed or played messages you have.
    • When you are done, press 9 to exit.
    • Hang up.

    Activating Your Voicemail Mailbox For the First Time

    • From you own phone, dial 8888.
    • Enter the temporary passcode that has been given to you. 
    • Follow the tutorial. 
    • Remember: You MUST set up your name, a greeting, and a passcode to be able to access your messages. 

    Options 

    Play Messages: the "7" Key = P
    2=A=Answer message
    3=D=Discard message
    4=G=Give message to another user
    5=K=Keep message
    6=M=Make a new message
    7=P=Play message again
    9=X=Exit

    Make a New Message: the "6" Key = M
    2=A=Append to message
    3=D=Discard message
    6=M=Messaging Addressing Options
      2=C=Confidential
      3=F=Future Delivery
      7=R=Receipt
      8=U=Urgent
      9=X=Exit (to exit the messaging options, and "9" to send)
    7=R=Review messages
    9=X=To send and Exit to the main menu

    User Options: the "8" Key = U
    4=G=Record Greeting
      3=E=Enable a different greeting
      4=G=General Greeting
      7=P=Primary Greeting
      2=C=Conditional Greeting
         2=B=Busy Greeting
         6=N=No Answer Greeting
         3=F=Call Forward Greeting
    6=N=Record Name
    7=P=Passcode
    8=T=Tutorial
    9=X=Exit